Smile Achieves SOC 2 Type I

We’re excited to share an important milestone in Smile’s commitment to security and trust. Smile has officially achieved SOC 2 Type I compliance, and we are currently in the SOC 2 Type II approval cycle, which we expect to complete early next year.

What This Means for You

As a merchant, your customers trust you with their data - and you trust us. SOC 2 is an industry-standard framework that evaluates how companies handle customer information. Our compliance demonstrates that Smile has the right systems, controls, and processes in place to protect your data.

In simple terms:

• Your data is safer. SOC 2 validates that we follow strict security practices designed to safeguard your information.
• Your business is protected. Strong internal controls reduce risk and help ensure consistent, reliable service.
• Your customers can feel confident. When your loyalty provider prioritizes security, it strengthens the trust shoppers place in your brand.

Why It Matters

Security is essential for operating a modern ecommerce business. Achieving SOC 2 Type I confirms that our processes and systems are designed with security and reliability at the forefront.

Our ongoing work toward SOC 2 Type II further demonstrates a continued commitment to maintaining these standards over time. This next certification shows not just that we’ve built secure systems, but that we consistently operate them.

What’s Next

We expect to complete our SOC 2 Type II certification early next year, and we’ll share another update when it’s finalized.

In the meantime, thank you for trusting Smile to power your loyalty experience. We’re committed to keeping your data and your customers safe, secure, and supported.

If you have questions or want to learn more, feel free to reach out to our team any time.